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Pharmacy Manager’s Toolbox: Soft Skills for Hard Times

Program Type

OnDemand

Credits

0.5 Contact Hour(s)

Release Date

Monday, May 25, 2020

Offline Date:

Thursday, May 25, 2023

ACPE Expiration Date

Saturday, November 25, 2023

Target Audience

Nurse, Pharmacist, Pharmacy Technician

Cost

$2.00

  • Overview

    Employers place the need for “soft skills” at the top of their ‘wish lists’ when hiring new employees.  As academia continues to debate the best way to incorporate these skills into experiential learning programs and didactic work alike, the needs continue to be heralded by employers as a loosely defined gap that has been labeled as “soft skills.”  This session seeks to define the idea of “soft skills” in the pharmacy and explore immediately employable techniques to improve patient interactions at the pharmacy counter. 

    Handouts

    Slide Document:   20286H04_2pp.pdf
    Slide Document:   20286H04_6pp.pdf

    Financial Support By

    PharmCon
  • Nurse

    Identify effective techniques for addressing patient concerns in the pharmacy
    Define ‘soft skills’ as it relates to patient interactions in the pharmacy


    Pharmacist

    Identify effective techniques for addressing patient concerns in the pharmacy
    Define ‘soft skills’ as it relates to patient interactions in the pharmacy


    Pharmacy Technician

    Identify effective techniques for addressing patient concerns in the pharmacy
    Define ‘soft skills’ as it relates to patient interactions in the pharmacy

  • Activity Type

    Knowledge

    Universal Activity Number

    Nurse 0798-0000-20-286-H04-N

    Pharmacist 0798-0000-20-286-H04-P

    Pharmacy Technician 0798-0000-20-286-H04-T

    ACPE PharmCon is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

    PharmCon is an approved course provider for continuing education for nurses by the Florida Board of Nursing. PharmCon is also recognized by the California Board of Nursing as a provider of nursing programs.

    In order to obtain a Statement of Credit, participants must score no less than a 70% on the activity's test and complete a program evaluation.

  • Faculty

    Kevin Hope, RPh
    Senior Director of Continuing Education, PharmCon




HARDWARE REQUIREMENTS
Standard Windows/Mac System
iPad or iPhone
Minimum screen resolution: 1024x768
Speakers or headphones
 


SOFTWARE REQUIREMENTS
Microsoft Edge
Internet Explorer 8.0 or higher
Google Chrome
Safari
Firefox 3.0.3 or higher


NETWORK REQUIREMENTS
Broadband Internet Connection:
T1, Hi-speed DSL or Cable
4G cellular connection
 
 

This continuing education activity is held as copyright by PharmCon, Inc. Through this notice, PharmCon, Inc. grants permission of its use for educational purposes only. These materials may not be used, in whole or in part, for any commercial purposes without prior permission in writing from the copyright owner(s).

 

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